Why must I sign a release for some items?

A release of liability is required for certain garments, including delicates, silk, suede, leather, and articles having noticeable damage.  Some household items also require a release of liability.  The potential risk for damage on these items is very high during the cleaning process. Care labels provided on garments only cover the base fabric, not the trim (beads, sequence, lace, embroidery, etc.) that is added after the construction of the garment. Care labels on leather and household items do not protect the consumer. These labels are guidelines and do got guarantee that the garment won't be damaged during cleaning.

I have a stain on my favorite skirt. It was cleaned but did the stain not come out. What should I do?

The most important step in removing a stain is identifying the stain to your dry cleaner before it is cleaned.  If, however, your garment still has a stain after cleaning, return it to us and we will attempt to remove the stain. Knowing the source of the stain, wine, ink, etc., will improve the changes of stain removal. Stain removal is not guaranteed after it has been "set" with heat. A customer-consent form may be necessary in this case. Remember, calling attention to the stained area before cleaning probably would have prevented the discoloration.    

Why do spots sometimes show up after dry cleaning when they visible before?

One of the dry cleaner’s worst enemies is the "invisible stain" like spray from grapefruit, hair spray or perfume. These stains become visible after dry cleaning. It is actually the heat associated with the dry cleaning cycle or pressing that makes the stains visible. Dry cleaning itself will not remove these stains.  Special processes are used to attempt to remove these stains, however, some may never be removed. If you know of any such invisible stains, please point them out so that we may pre-treat the stain before dry cleaning.

How can you ensure easy stain removal?

Bring your garment to Extreme Dry Clean as quickly as possible. Be sure to explain the cause of the stain. Dry cleaners use different methods to fight different stains and knowing the specifics will help achieve optimal results. Spot removal is not guaranteed but we will always do our best!

What causes yellow and brown stains?

Exposure to heat or the passage of time can cause stains from food, beverages, and other oily substances to oxidize and turn yellow or brown. Yellow and brown stains are much more difficult to treat and often cannot be removed. Some fabrics react negatively to common chemicals such as antiperspirant, perfume and after shave. Applying these common chemicals before you dress can help avoid fabric breakdown or discoloration. But, over a period of time damage can take place. Repeated contact with perspiration will eventually lead to permanent yellowing that is commonly seen on shirts and blouses.

My new shirt has a care label that says" Dry Clean Only". It doesn’t give further care instructions. The fabric content label says it’s made of rayon and nylon. Can I launder this at home?

No! We believe it is best to follow the garment manufacturer’s suggestion and dry cleaning would probably yield the best results.

Which fabrics are recommended for dry cleaning?

Wool, silk and acetate fabrics are most appropriate for dry cleaning. Also any fabrics trimmed in suede or leather. Pieces embellished with fancy beading, pearls, rhinestones or sequins, fine "designer" knit suits and most sweaters—are great candidates too.

To Dry Clean or Launder – What does the care label mean?

Federal laws require that all clothing manufacturers provide proper cleaning instructions attached by a care label. The labels are intended to provide information about the fabric from which the garment is made and special care instructions and how to clean it.